If you own a KitchenAid double wall oven — or any premium wall oven a few years old — you may eventually run into this exact problem: the part you need is discontinued. Manufacturers stop stocking boards for older models all the time, and most repair shops will tell you the oven is done. We don’t accept that answer, and this week’s job in the Walden community of Montgomery, TX is a good example of why.

The Call: A Broil Element That Wouldn’t Turn Off

Our customer in Walden reached out because the upper oven on their KitchenAid double wall oven had a strange, slightly alarming problem — the broil element was staying on. Not cycling. Not standby. On, constantly, whether the oven was running a cycle or just sitting idle.

That’s not a heating element issue. A stuck-on broil element almost always points to the relay controlling it, and the relay lives on the oven’s control board. When a relay fails in the closed position, it stops responding to the signals telling it to shut off — so the element just keeps running.

Our technician confirmed it on site: the relay itself was stuck. The fix was clear. The board needed to be replaced.

The Problem: The Part Doesn’t Exist Anymore

Here’s where it gets complicated. We went to source a replacement control board for this KitchenAid model, and it’s discontinued. No new units. No refurbished stock through normal parts channels. This happens more often than people realize, especially on wall ovens that have been in service for several years — manufacturers move on to newer control board designs, and the old ones eventually disappear from the supply chain entirely.

For a lot of repair companies, this is the point where they tell the homeowner it’s time to replace the whole unit. For a built-in double wall oven, that’s not a small decision — it’s a demo, a new unit, and often modifications to cabinetry. It’s expensive, disruptive, and in a lot of cases, unnecessary.

The Fix: Repairing the Board Instead of Replacing the Oven

Instead of writing this oven off, we pulled the control board and sent it out to Fix Your Board, a specialty repair service that rebuilds appliance control boards — including boards that are no longer manufactured. They repair the existing board rather than trying to source a replacement that doesn’t exist, and they back their work with a two-year warranty on the repair.

Once the board came back, we reinstalled it, tested the broil element through a full cycle, and confirmed the relay was holding — no more standby heating, no more running when it shouldn’t be.

For this type of repair — including our labor, the board repair itself, and shipping both directions — the total cost typically lands somewhere between $450 and $700. Compared to replacing a built-in double wall oven, that’s a fraction of the cost, and the customer keeps the exact appliance they already have, already installed, already fitting their kitchen.

Why We Do It This Way

Our philosophy is simple: our goal is to save the unit, not send it to a landfill. A lot of appliances get replaced not because they’re actually broken beyond repair, but because a single part became hard to find. When there’s a legitimate way to repair instead of replace, we take it — it costs the homeowner less, and one fewer appliance ends up in a landfill because of a $30 relay.

This is also part of why we focus on premium brands like KitchenAid, Sub-Zero, Wolf, and Thermador. These are appliances worth saving. When a customer has invested in a high-end oven, our job is to protect that investment, not push them toward a replacement the first time a part gets hard to find.

If you’re in Montgomery, TX, the Walden community, or anywhere in our service area and dealing with an oven that won’t shut off, is throwing error codes, or has a control board issue, we can usually diagnose it same-day or next-day.

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