Clear expectations for a smooth, safe appliance repair visit.

Last updated: August 4, 2026

Before Your Appointment

• Clear the area and provide safe access to the appliance.
• Ensure a responsible adult age 18 or older is present.
• Provide gate codes or entry instructions in advance.
• Give at least 24 hours’ notice to cancel or reschedule.
• Payment is due when service is completed unless agreed otherwise.

1. Work Area Preparation

To ensure a safe and efficient repair process:

• The appliance must be easily accessible.
• The surrounding area must be clean and free of clutter.
• Please remove decorations, magnets, souvenirs, and other items placed on or around the appliance.

Proper preparation helps our technicians work safely and prevents accidental damage to personal belongings.

2. Damage Liability

While we take every precaution and use professional tools such as appliance sliders and oven dollies:

• PowerOn Appliance Repair Service is not responsible for incidental damage, including scratches or scuffs to floors, walls, cabinetry, or countertops that may occur during appliance movement.
• If you have concerns, we recommend placing protective coverings before the technician arrives.

3. Appliance & Surrounding Condition

• We are not responsible for pre-existing conditions related to the appliance, cabinetry, flooring, plumbing, electrical connections, or surrounding structures.
• If the appliance must be moved to complete the repair, we will do so carefully; however, we cannot guarantee that surrounding structures will remain unaffected.

4. Estimates & Diagnostic Fees

• The diagnostic/service fee covers the technician’s time, tools, travel, and professional expertise required to assess the issue.
• If you approve the repair, the diagnostic fee will be applied toward the final repair cost.

Additional Diagnosis

Appliances contain multiple components and systems. If an additional issue is discovered after the initial diagnosis or repair attempt, an additional diagnostic fee may apply.

5. Parts & Warranty Policy

We use new or manufacturer-approved replacement parts unless otherwise discussed.

Warranty Limitations

Warranty does not cover issues resulting from misuse or neglect, power surges, water leaks, pest damage, improper installation, or repairs performed by third parties.

6. Parts Availability

Repair completion times depend on replacement-part availability. Some parts may be on manufacturer backorder or discontinued.

PowerOn Appliance Repair Service is not responsible for delays caused by manufacturers or parts distributors.

7. Scheduling & Cancellations

• Please provide at least 24 hours’ notice for cancellations or rescheduling.
• Same-day cancellations or missed appointments may result in a trip charge or service fee.

8. Property Access & Safety

• A responsible adult age 18 or older must be present during service.
• Technicians cannot enter or work inside a home without an adult present unless pre-arranged access has been approved by the homeowner or realtor.
• The customer or realtor is responsible for safe entry and an accessible workspace.

Right to Refuse Service

Our technicians may decline or discontinue service if the work environment is unsafe, unsanitary, or presents a risk to the technician or property.

9. Gate Access Requirements

• If you live in a gated community, provide your gate code or detailed entry instructions before the appointment.
• For a guarded community, notify the security gate or guardhouse of our scheduled visit in advance.
• Lack of access may result in delays or a missed-appointment fee.

10. Payment Terms

• Payment is due immediately upon completion of service unless otherwise agreed in advance.
• We accept cash, checks, and all major credit or debit cards.
• Payment exceptions must be approved before the appointment.

11. Limited Liability

PowerOn Appliance Repair Service is not responsible for food spoilage, loss of appliance use, or consequential damages resulting from appliance malfunction or repair delays.

12. Our No-Upselling Promise

We value honesty and integrity. We only recommend necessary repairs and never pressure customers into unnecessary services, upgrades, or replacements.

Agreement to These Terms

By scheduling or authorizing service with PowerOn Appliance Repair Service, you acknowledge and agree to these Terms & Conditions.

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