At PowerOn Appliance Repair Service in Spring, Texas, we are dedicated to delivering honest, professional, and high-quality appliance repair solutions.

To ensure a smooth and efficient service experience, please carefully review the following Terms & Conditions prior to your scheduled appointment.

1. Work Area Preparation

To ensure a safe and efficient repair process:

• The appliance must be easily accessible.
• The surrounding area must be clean and free of clutter.
• Please remove decorations, magnets, souvenirs, or any items placed on or around the appliance.

Proper preparation allows our technicians to work safely and helps prevent accidental damage to personal belongings.

2. Damage Liability

While we take every precaution and utilize professional tools such as appliance sliders and oven dollies:

• PowerOn Appliance Repair Service is not responsible for incidental damages, including scratches or scuffs to floors, walls, cabinetry, or countertops that may occur during appliance movement.
• If you have concerns, we recommend placing protective coverings prior to the technician’s arrival.

3. Appliance & Surrounding Condition

• We are not responsible for pre-existing conditions related to the appliance, cabinetry, flooring, plumbing, electrical connections, or surrounding structures.
• If the appliance must be moved to complete the repair, we will do so carefully; however, we cannot guarantee that surrounding structures will remain unaffected.

4. Estimates & Diagnostic Fees

• The diagnostic/service fee covers the technician’s time, tools, travel, and professional expertise required to assess the issue.
• If you approve the repair, the diagnostic fee will be applied toward the final repair cost.

Additional Diagnosis

Appliances contain multiple components and systems. If an additional issue is discovered after the initial diagnosis or repair attempt, an additional diagnostic fee may apply.

5. Parts & Warranty Policy

We use new or manufacturer-approved replacement parts unless otherwise discussed.

Manufacturer Part Warranty

• Whirlpool, GE, Thermador, Bosch, Frigidaire, Electrolux – 1 Year
• Samsung – 90 Days
• LG – 60 Days
• Standard / General Parts – 90 Days

Labor Warranty

Labor is covered for 30 days, unless otherwise specified.

Warranty Limitations

Warranty does not cover issues resulting from:

• Misuse or neglect
• Power surges
• Water leaks
• Pest damage
• Improper installation
• Repairs performed by third parties

6. Parts Availability

Repair completion times depend on the availability of replacement parts. Some parts may be on manufacturer backorder or discontinued.

PowerOn Appliance Repair Service is not responsible for delays caused by manufacturers or parts distributors.

7. Scheduling & Cancellations

• Please provide at least 24 hours’ notice for cancellations or rescheduling.
• Same-day cancellations or missed appointments may result in a trip charge or service fee.

8. Property Access & Safety Requirements

• A responsible adult (18 years or older) must be present during service.
• Technicians cannot enter or perform work inside a home without an adult present unless pre-arranged access has been approved by the homeowner or realtor.
• The customer or realtor is responsible for providing safe entry and an accessible workspace.

Right to Refuse Service

Our technicians reserve the right to decline or discontinue service if the work environment is unsafe, unsanitary, or presents a risk to the technician or property.

9. Gate Access Requirements

• If you live in a gated community, please provide your gate code or detailed entry instructions prior to the appointment.
• If you live in a guarded (manned) gate community, please notify your security gate or guardhouse of our scheduled visit in advance.
• Lack of access may result in delays or a missed appointment fee.

10. Payment Terms

• Payment is due immediately upon completion of service, unless otherwise agreed in advance.
• We accept cash, checks, and all major credit or debit cards.
• Any payment exceptions must be approved prior to the appointment.

11. Limited Liability

PowerOn Appliance Repair Service is not responsible for food spoilage, loss of appliance use, or consequential damages resulting from appliance malfunction or repair delays.

12. No Upselling Guarantee

We value honesty and integrity.

We only recommend necessary repairs and never pressure customers into unnecessary services, upgrades, or replacements.

Agreement

By scheduling service with PowerOn Appliance Repair Service, you acknowledge and agree to these Terms & Conditions.

Thank you for trusting us with your home appliances.